I Am Losing My Shit

I called the help desk at 7am.

Best to get this over with.

The first guy didn't understand what I was asking and wanted to reinstall stuff, I sad NO and he hung up on me.

The second person who answered was a very clueless girl who also had no idea what I needed, despite explaining it to her 5 times.

1. my team is switching from windows to Mac.

2. I set up the Mac. The Mac is FINE.

3. My project files did not sync to one drive and are stuck on the old computer.

4. I need access reinstated to company resources on the old laptop.

I asked her if she understood.

She said yes.

I asked her to repeat back to me her understanding of what I need.

She answered "Your files didn't sync to OneDrive.

I said exactly.

She wanted me to screenshare so she could reinstall onedrive on the mac.

************INSERT SILENT SCREAM HERE********

I said if you understood what I needed you would never ask that question.

And also, NO, that won't do anything!

She hung up on me but we were connected in Teams.

I got REALLY upset with her and asked her to call me back.

She said no.

I told her if she doesn't reconnect I will contact her manager.

That got her moving.

She called me back about 5 minutes later.

She still didn't really understand my issue.

I asked to speak to her manager.

She said no.

I typed my issue into teams and told her copy/paste that into the ticket.

She then seemed to understand the problem.

I asked her do you now understand why reinstalling OneDrive will not help?

And also my Mac is FINE?

She opened the ticket.

And THEN.....................
At the end of submitting the ticket..............

She asked me to give her a screenshot of the error message on the old laptop.

............

......

!!!!!

!!!!!!!!!!!!!!!!!!!

I CANNOT EVEN.

HOW THE FUCK AM I SUPPOSED TO DO THAT??????????????????

I told her if she understood my issue she would never ask that question.

*************

I called the help desk back and went to the migration line, even though I'm not technically having laptop rebuild issues.

The girl who answered not only understood what was happening but forwarded the ticket on and escalated it.

She said I should have TEMPORARY access back later on today so I can run a sync.

The access came back around 3:30pm.

My sync is running but is taking FOREVER.